Shipping and returns policy

What is your policy regarding damaged packages?

You have just received your package and notice that one or more products have been damaged in transit ? Take a photo immediately and send it to us at info@suum.ca taking care to leave a telephone number. We will replace the damaged product and bear the shipping cost.

What is the return policy for products?

We do not take back any product unpacked in any way. If you got the wrong items or received the wrong order, please email us at the following address info@suum.ca within 7 days of receiving your order, leaving your phone number. We will then get in touch with you.

Will it be long before I receive my order?

Orders are processed within 5 working days. Delivery times may vary once the package is posted, they vary depending on your delivery address. An email notification is sent to you when the order is shipped with the necessary information about the order.

What are the applicable taxes?

Taxes are automatically calculated on purchases made in Canada, in accordance with the applicable laws of the province of the delivery address..

Shopify.

Our online store is hosted on Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

I made a purchase at a discount.

All promotional items are considered final sales and cannot be returned or exchanged under any circumstances.

My package was stolen.

There is nothing we can do about a case of a stolen package. However, we encourage you to email us at info@suum.ca to report any such incident to us.

How quickly am I expected to receive my package?

It all depends on the times suggested by the delivery company, generally Canada Post, depending on the time of year. Generally, your package will arrive at its destination within 7 working days of placing your order.