FAQs

How to read the ingredients on a product?

The first ingredients on the list are the most important in terms of quantity. Then, we use the international INCI cosmetics nomenclature, an international ingredient identification system based mainly on the Latin name of the ingredient. When there is an HE in parentheses, it is an abbreviation that we use to designate an essential oil.e.

Does the weight of bar soaps change over time??

Yes, they lose weight since a certain amount of water evaporates over the weeks. This is about the drying process. It also becomes firmer and therefore lasts longer.

I have skin problems, can I use all types of bar soaps?

It is not advisable to use soaps before having done a test beforehand in the crook of the elbow. If you have sensitive skin, however, we recommend soap 0, as it contains no essential oil and is made from 99% olive oil. However, if you have a particular condition (eczema, contact dermatitis, skin disease, etc.), we recommend that you consult your doctor or dermatologist before using our products to ensure that they are suitable for you. Also, if you have any side effects, discontinue use and consult your doctor or dermatologist as needed.

Are bar soaps also good for the face?

Yes, however it all depends on the expected result. If you have any side effects, discontinue use and consult your doctor or dermatologist if necessary.

How many hydrating melters should I put in my bath

We recommend that you put only one, but you are free to add or reduce the quantity, for example by cutting the fondants in half.

How to do the elbow bend test

  • For all soaps: Wet the bend of the elbow, and lather the soap. Then rinse and pat dry. Watch for a reaction within hours.
  • For the lip balm: Apply to said area, allow to penetrate. Watch for a reaction within hours.
  • For Body Butter: Apply a small amount, massage in. Watch for a reaction within hours.
  • For Moisturizing Melters/Bath Salts: Dissolve a small amount in a bowl of water. Then apply this water in the crease of the elbow. Rinse and watch for a reaction within hours.

Do you offer bulk soaps

No, but it is always possible to communicate with us by email to have a personalized bulk order.

Can young children use products containing essential oils?

No. Please review the ingredient list before making a purchase.

Do the products contain dyes?

Two products contain colorants: soap 1 and soap 7. The colorants used are natural mineral pigments.

What is hot saponification and why we chose it?

It is an artisanal method that heats vegetable oils and butters at low temperature to generate saponification in contact with soda (normal process for the formation of soap). The essential oils that are added are not subjected to heat because they are added to the soap paste at the end of the process, when it is lukewarm.

Are our products organic?

No, to have organic products, a large proportion of the raw materials must be certified organic. The certification exercise must then be repeated for each of our products. However, we strive to choose reliable suppliers who respect environmental standards.

Are our productsvegan?

Yes, all of our products areveganand they will remain so!

Will the fatty substances in soaps make my skin oily??

No, they moisturize and soften your skin, leaving a pleasant finish.

Do our products have an expiry date??

No, the label does not indicate a date. However, essential oils see their properties diminished until they no longer have any after a year. We advise you to use your products completely within 6 months in order to benefit as much as possible from the essential oils present in them. As for the facial cleanser and make-up remover, we advise you to use it within 3 months of purchase. On the other hand, vigilance is always required: if you notice a change in smell or color, it is because the product risks being altered, so you must throw the product away.

Can our products be used during pregnancy??

Yes and no, products that contain essential oils should not be used during this period. Please review the ingredient list before making a purchase.

Do our products contain beeswax?

No, we use a plant-based wax instead.

Do our products contain parabens?

No, and they never will.

Are our packaging 100% biodegradable and water soluble?

Yes, we invite you to read the sustainable development section. You will find the information you need to answer your questions there.

Are our products 100% natural?

Yes, they always have been and always will be.

Are our plastic containers recyclable in Quebec??

Yes, they are classified PET #1 and are therefore recyclable multiple times.

Do our products contain synthetic fragrances?

No, we only use natural products.

Do our products contain preservatives?

Yes, the bar shampoo contains it.

How should I store my products?

Soaps should not soak in water. This would melt them very quickly and that would be a shame! In general, the products should not be stored in the bathroom or in direct sunlight. It is best to keep them in a cool, dry place. In addition, you must remain vigilant: if you notice a change in smell or color, it means that the product risks being altered, so you must throw the product away.

If you have any other questions, please do not hesitate to contact us at the following address: info@suum.ca