FAQs

How to read the ingredients on a product?

The first ingredients on the list are the most important in terms of quantity. Next, we use the INCI international cosmetics nomenclature, an international ingredient identification system based mainly on the Latin name of the ingredient. When there is an EO in parentheses, it is an abbreviation that we use to denote an essential oil.

Does the weight of bar soap change over time?

Yes, they lose weight since a certain amount of water evaporates over the weeks. This is about the drying process. It also becomes firmer and therefore lasts longer.

I have skin problems, can I use all types of bar soap?

It is not advisable to use soaps before having done a test beforehand in the crook of the elbow. If you have sensitive skin, however, we recommend soap 0, as it does not contain any essential oil and is made with 99% olive oil. If, however, you have a particular condition, eczema, contact dermatitis, skin disease, etc., we recommend that you consult your doctor or dermatologist before using our products to ensure that they are suitable for you. Also, if you have any side effects, stop use and see your doctor or dermatologist if necessary.

Does the facial cleanser and makeup remover contain irritants?

No, but if you want to be sure, test first in the crook of the elbow. If you have any side effects, stop use and see your doctor or dermatologist if necessary..

Is the face wash and makeup remover suitable for the eyes?

Yes it is, however if you want to be sure, test it first in the crook of the elbow. If you have any side effects, stop use and see your doctor or dermatologist if necessary.

Are bar soaps also good for the face?

Yes, however it all depends on the expected result. If you have any side effects, stop use and see your doctor or dermatologist if necessary..

How many moisturizing fondants should I put in my bath?

We recommend that you put only one, but you are free to add or reduce the quantity, for example by cutting the fondants in half.

Is the hydrating fondant cardboard box soluble and biodegradable?

Yes, it is indeed!!

How to do the elbow crease test?

  • For all soaps: Wet the fold of the elbow, and lather the soap. Then rinse and dry. Watch for a reaction over the next few hours.
  • For the lip balm: Apply to said area, let it penetrate. Watch for a reaction over the next few hours.
  • For the face cleanser: Apply a small amount to this area, rinse. Watch for a reaction over the next few hours.
  • For the body butter: Apply a small amount, make it penetrate. Watch for a reaction over the next few hours.
  • For moisturizing fondants / bath salts: Dissolve a small amount in a bowl of water. Then apply this water in the crease of the elbow. Rinse and watch for a reaction within hours.

Treat yourself to bulk soaps

No, but it is still possible to communicate with us by email to have a personalized bulk order.

Can young children use products containing essential oils?

No. Please review the ingredient list before making a purchase.

Do the products contain colorings?

Two products contain dyes: soap 1 and soap 7. The dyes used are natural mineral pigments.

What is hot saponification and why we chose it?

It is an artisanal method which heats vegetable oils and butters at low temperature to generate saponification in contact with soda, a normal process for the formation of soap. The essential oils that are added are not subjected to heat because they are added to the soap paste at the end of the process, when it is warm.

Are our products organic?

No, to have organic products, a large proportion of the raw materials must be certified organic. The certification exercise must then be repeated for each of our products. However, we make every effort to choose reliable suppliers who meet environmental standards.

Are our products vegan?

Yes, all of our products are vegan and they will remain so!

Will the fatty substances in soaps make my skin oily?

No, they hydrate and soften your skin, leaving a pleasant finish.

Do our products have an expiration date?

No, the label does not indicate a date. However, essential oils see their properties reduced until they no longer have any after a year. We advise you to completely use your products within 6 months in order to benefit as much as possible from the essential oils present in them. As for the face cleanser and makeup remover, we recommend that you use it within 3 months of purchase. On the other hand, vigilance is always required: if you notice a change in smell or color, it means that the product risks being altered, the product must then be discarded.

Can our products be used during pregnancy?

Yes and no, products that contain essential oils should not be used during this period. Please review the ingredient list before making a purchase.

Do our products contain beeswaxe?

No, we use plant-based wax instead.

Do our products contain parabens?

No and they never will.

Are our packaging 100 biodegradable and water soluble?

Yes, we invite you to read the sustainable development section. You will find the information you need to answer your questions.

Are our products 100% natural?

Yes, they always have been and always will be.

Are our plastic containers recyclable in Quebec?

Yes, they are classified PET # 1 and are therefore recyclable multiple times.

Do our products contain synthetic fragrances?

No, we only use natural products.

Do our products contain preservatives?

Yes, the face wash and shampoo bar contain it.

How should I store my products?

Soaps should not be soaked in water. It would melt them very quickly and that would be a shame! In general, products should not be stored in the bathroom or in direct sunlight. The ideal is to keep them in a rather cool and dry place. In addition, we must remain vigilant: if we notice a change in odor or color, it is because the product may be altered, the product must then be discarded.

If you have any other questions, please do not hesitate to contact us at the following email address: info@suum.ca